Refund Policy
This Refund Policy explains how MakeImg handles refunds for subscriptions and one-time credit purchases.
Because MakeImg provides digital services and consumable usage credits, refunds are handled with specific limitations.
One-time credit packs
Unused one-time credit purchases may be eligible for refund after case-by-case review.
Once credits have been used, partially consumed, or delivered into an account for completed generation activity, the purchase is generally non-refundable except where required by law.
Subscriptions
Subscriptions renew automatically unless cancelled before the next billing date.
You may cancel at any time to prevent future renewal charges. Cancellation stops future billing only and does not retroactively refund the current billing period unless required by law or approved by MakeImg in a specific case.
When refunds may be approved
- Duplicate charges for the same order or subscription period.
- A technical billing error caused by our system.
- A successful payment where credits or subscription access were not delivered and the issue cannot be resolved.
When refunds are generally not available
- Change of mind after credits have been used.
- Requests based on generated style preference, creative dissatisfaction, or subjective output quality after service use.
- Violations of our Terms of Service or attempts to abuse the refund process.
How to request a refund
Send your request to [email protected] with the account email, order details, and a short explanation of the issue.
Refund requests are reviewed case by case. Approved refunds are returned to the original payment method whenever possible, and processing times depend on the payment provider and banking network.